At Zomaz, we are committed to delivering top-quality website development services that meet your needs and exceed your expectations. We understand that choosing the right provider is an important decision, and we want you to feel confident about your investment. That’s why we’ve created a transparent and fair refund and return policy to provide you with peace of mind.
Project Cancellation
If you decide to cancel your project before we commence work, you may do so without any penalty. To cancel your project, please notify us in writing via email at [your email address] within 24 hours of your initial payment.
Refund Eligibility
To be eligible for a refund, you must request it within 7 days of the project start date. Please note that refunds are only applicable to the initial payment made for the project and do not include any additional payments or fees incurred during the project’s development.
Partial Refunds
In cases where work has already begun on your project, we will assess the progress made and determine a fair partial refund. The refund amount will be calculated based on the percentage of work completed, minus any costs incurred for third-party services or resources (e.g., domain registration, hosting, stock images, or actual work done on the website).
No Refunds After Project Completion
We do not offer refunds for completed projects or services that have been delivered and approved by the client. However, we are committed to your satisfaction and will work closely with you to address any concerns or issues you may have during the development process.
Revisions and Redesigns
We understand that your needs and preferences may change during the project’s development. That’s why we offer a set number of revisions and redesigns as part of our website development packages. If you are not satisfied with the final product, we will work with you to make the necessary changes within the scope of the agreed-upon revisions.
Third-Party Services
Please note that our refund policy does not cover any third-party services or resources that may have been purchased on your behalf during the project’s development (e.g., domain registration, hosting, stock images). These purchases are non-refundable and will be deducted from any eligible refund amount.
Refund Process
To request a refund, please email us using our contact form with the following information:
- Your full name
- Project details (e.g., project name, invoice number)
- Reason for requesting a refund
- Any additional documentation or evidence supporting your request (e.g., email correspondence)
Upon receiving your refund request, we will review it and notify you of the outcome within seven business days. If your request is approved, we will process the refund within 14 business days, and the funds will be returned to the original payment method.
By using our website development services, you acknowledge and agree to this refund and return policy. We are confident in our ability to deliver exceptional results and look forward to helping you build a successful online presence. If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us.
Chargebacks and Disputes
If you have any concerns or issues regarding our website development services, we encourage you to reach out to us directly before initiating a chargeback or dispute with your bank or credit card company. We are committed to resolving any problems to your satisfaction and will work diligently to find a fair and amicable solution.
Service Modifications and Termination
We reserve the right to modify, suspend, or terminate any services or packages at our sole discretion. If we make any significant changes to our services that affect your project, we will notify you in advance and work with you to find a suitable alternative or provide a pro-rated refund if applicable.
Agreement to Policy
By engaging our website development services, you acknowledge and agree to this refund and return policy in its entirety. Any changes to this policy will be posted on our website and will be effective immediately upon posting. It is your responsibility to review this policy periodically to stay informed of any updates.
Contact Information
If you have any questions or concerns regarding our refund and return policy, please feel free to contact us through the following channels:
Use our Contact Form to Get in touch with any questions.
Our team is dedicated to providing exceptional website development services and ensuring your satisfaction. We believe in open communication and transparency, so please do not hesitate to reach out to us with any concerns or inquiries. We look forward to working with you to create a successful online presence that meets your needs and exceeds your expectations.